Returns & Exchanges
At Something Went Wrong, we believe that even if your order didn't go as planned, your return process should be seamless and stress-free. We offer a 30-day window for all returns and exchanges to ensure you are completely satisfied with your experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the products are in their original condition.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing